Legal

Refund & Cancellation Policy — Kent Test Driving School

The details behind our service — written in plain English.

Refund & Cancellation Policy

Last updated: 2026-07-03

Cancellation by you

  • More than 48 hours before your lesson: full refund or free
    rebook.
  • Between 24 and 48 hours: 50% refund or free rebook.
  • Less than 24 hours or no-show: no refund.

Cancellations must be requested by email to support+kent-test-driving-school@zaryon.co.uk.

Cancellation by us

If we have to cancel a lesson for any reason (instructor illness,
vehicle issue, severe weather, etc.) you will be offered a free rebook
or a full refund of the affected lesson.

Block bookings and courses

Unused lessons in a block booking are refundable on a pro-rata basis,
less any sessions already taken at the standard hourly rate.

How refunds are made

Refunds are processed by Stripe back to the original payment method,
usually within 5–10 working days.

Contact

Kent Test Driving School — support+kent-test-driving-school@zaryon.co.uk — 01622 555 010

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